Comserpro Natural Shop

Frequently Asked Questions

1.-What is Comserpro Natural Shop?
Comserpro Natural Shop is an online store that offers a careful selection of natural cosmetics, alternative treatments for health and personal care, prepared from medicinal plants like Aloe Vera, Calendula, Rosa Mosqueta, Argan, etc.. All products are produced in a natural way, duly verified and a very attractive price. Comserpro Natural Shop is a service of COMSERPRO, SL, whose team has an experience of more than 8 years in online sales.

2.-That quality guarantee the products offer?
The products have the assurance of Natural Cosmetics, who since 1991 has been producing cosmetics and treatment based on natural extracts of plants, including Aloe Vera Barbadensis, built more than a decade ago.
Along with the Aloe Vera have been adding plants such as Calendula officinalis and Rosa Mosqueta, for their wonderful properties in the care and nourishment of the skin, as well as salts from the Dead Sea known for its dermatological benefits.
The quality of ingredients used in their production processes, properly tested, guarantee products with excellent results, which are positioned as industry leaders.
In a constant process of innovation are working to incorporate new lines with natural ingredients.

3.-How can I contact Comserpro Natural Shop
You can contact us through the following methods, as order of preference:

E-mail: (preferred method)
Consultation Form (Contact Us)
Fax (+34) 934.313.297
Tel (+34) 670.875.397

4.-Do I have to register to purchase?
Yes. To make purchases at the store need to be registered, that is, it must provide the data necessary for billing and shipping your order.

5.-What are the advantages of registration?
Once registered you can store your products more attractive and will have access to the historic shopping or warnings. You can also make any changes to your data from the control panel. Registered users also have other advantages such as subscribing to newsletters with news on all news and offers from the store, plus other services that may arise in the future.

6.-What data are requested to register?
Your personal data, name, address and contact information, e-mail and telephone. The NIF/CIF only to users in Spain and to be able to issue invoices. All information provided must be truthful and Comserpro Natural Shop may, if in doubt, check for them.
Remember that to access the panel in subsequent visits, the system will ask for your e-mail address and password.

7.-Than is Shopping Cart?
Is where you add the products you select from each category or section of the store and the amount shown. The cart can be reviewed and modified later. Once reviewed, and in accordance with the content, click “Checkout” to decide the shipping address and payment method.
Note that the products selected in the Shopping Cart will remain there until you empty, even if you leave the store. This allows you to leave and return to continue shopping at another time.

8.-The prices include VAT?
Yes. All Prices include value added tax (VAT)

9.-Why transport company to ship the products?
Currently, shipments are made via the Post Office as parcel post. This ensures an acceptable speed, safety and comfort, as they receive at home. However, if you want to use other means of transportation, let me know and I will proceed to the dispatch by this means.

10.-Can I send a order to another different direction?
Yes. You can send your order to a different address and name of another person, such as a gift. We can not, however, send a portion to an address and part to another address. Obviously, it can not send your order to another address and different name if you have opted for the Cash on Delivery.

11.-What payment methods can I use to pay for my purchases?
These are the payment methods available. (Some of them are only valid for orders shipped to Spain).

Cash on Delivery. Applies only to shipments to Spain. This option allows you to make payment of your order upon delivery. This does not anticipate any money until the order in its possession. However this method brings with it costs as a result of the commission they charge transport companies.
Check. Only for residents in Spain. If you choose this option must send us a check for the full amount and issued by Spanish bank.If the check is validated, the shipment will be made immediately receive this. If the check is not validated, the shipment will be delayed by 2/3 days until the check is payable.
Bank transfer. Must make a bank transfer in advance of the full amount to the bank account indicated in the purchase process. As soon as we receive the transfer is the sending of the order. This process may be accelerated by sending fax or e-mail of the corresponding proof. With this option you will receive a 2% discount in compensation for any charges from the bank.
Money Order. Be made beforehand to send a money order for the total amount in the name and address given in the purchase process. Your order will be sent after receiving the money.
Moneybookers. Payment platform that allows payments through Internet security (SSL). This system allows you to send money via e-mail immediately and safely. You can send money from your credit card and transfer money from your bank account. After receiving the purchase price, proceed to the dispatch of the order.
Credit Card. This type of payment is offered by way of exception and is done "offline", ie, by telephone terminal, and only applies to transactions made by residents of certain countries of the European Union. The card details are used solely and exclusively for the payment of the request. These data are encrypted and not stored in any file or database. The Seller reserves the right to accept such payment as well as ask the Buyer guarantees sufficient to prove the veracity of the information provided.

All orders are poisoning outside Spanish territory can only be paid through Bank Transfer, Money Order, Moneybookers or Credit Card.

12.-How do I know if my order has been received and is being managed?
The system automatically sends a copy of your order to the email address provided by you in the registration process. In a few minutes to get that copy. If not, it's likely that your email address is not correct. Check the information carefully and, if necessary, repeat operation. Your order will be to manage starts as soon as received, within 1-2 business days informing him of his departure.

13.-What is the availability or delivery time of products?
Your order is beginning to manage once received and within approximately 24-48 hours you will be informed of his departure.
In the event that any of the products ordered was not in stock, would be notified of that fact, indicating the expected date of replacement, which is usually between 8 and 15 days, to tell us to expect a preference for that period or receive only the shares available at that time. This case could occur in products of craftsmanship, as it produced a very small scale.
Regarding the delivery time by mail, usually between 2 and 5 days for domestic (Spain) and between 4 and 8 days for shipments to the rest of the EU (European Union).
Shipments that are made outside the EU (European Union) may experience a delay in the period up to 10 days more, depending on the destination.

14.-Can I make my purchase otherwise without having to register?
Yes. You can place your order by phone, fax or mail, providing all the necessary information. However, we recommend you make your order through our online sales system. It reflects all the necessary data and experience tells us that misunderstandings are avoided.

15.-What do you do with my personal information?
Your e-mail will be used only to send you information about new products and special offers related to our business, provided it has authorized the receipt of newsletters.
With regard to your personal information is used only to process your request quickly and appropriately. Contact details are used for dispatch and billing data are used to create the corresponding invoice. This information will not be used for commercial purposes and will not be sold to third parties.
In any case you can access the updated and correct their personal data via the panel “My Account”

16.-Why do I need to do a minimum order?
The main reason why we have established a minimum order is based on not to penalize excessively the price of products for the cost of shipping. We believe that below the minimum, the cost implications of sending too much on the product price.